↩️ Return Review

Puretimo™ wants customers to receive products in proper condition. If an item arrives damaged, incorrect, or not as expected based on the product description, please contact our support team so the request can be reviewed.

📦 Return Conditions

Items should be unused, clean, undamaged, and returned with original packaging when possible. Products with missing parts, heavy use, altered condition, visible wear, or damage caused after delivery may not qualify for return approval.

📝 How to Start a Request

Please email service@puretimo.com with your order number, product name, reason for the request, and clear photos if the item arrived damaged or incorrect. Our team will review the information and provide next steps when the request is eligible.

⚠ Important Notice

Items sent back without prior approval may not be accepted. Please package return items carefully to help prevent damage during transit.